Director Service Management Barry Callebaut Group
Barry Callebaut Group
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: IT Service Management, Incident management, Problem Management, Ticketing, Service Request Management, Knowledge Management, License management, Team Leadership, Global Service Management, collaboration, Operational excellence, Continuous improvement, Service Recovery, ServiceNow, resource allocation, Global Leadership, Network technology, Agile methodologies, Teamwork, Communication skills, Innovation, ITIL standards, ITSM tooling, 1st level support, service desk analytics, Technical Change Management, Strategic Oversight, IT service management capabilities, standardization of IT services, managed service providers, KPIs, Service Level Agreements, User Satisfaction, IT budget management, Change management initiatives, English proficiency, Consumer Goods Industry, flexible thinking, CrossFunctional Collaboration, resilience, Diversity, Inclusion, Ethical Standards
About Barry Callebaut Group
Job Description
As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and overseeing the implementation of the service management platform. In this global leadership role, you will collaborate with key stakeholders across various locations, requiring up to 20% travel. To excel in this position, you should hold a graduate degree in IT/technology or a related field, possess significant experience in IT service management frameworks such as ITIL v3 and ITIL v4, and have a deep understanding of ITSM tooling, especially ServiceNow. Additionally, you should have a minimum of 10 years of relevant work experience, including experience in managing global service desk operations and leading IT teams. You should demonstrate a hands-on attitude, strong technical knowledge, and the ability to drive change collaboratively on a global scale. Your success in this role will depend on your ability to inspire and motivate diverse teams, prioritize service excellence, and foster a culture of continuous improvement and learning. Furthermore, you should possess excellent communication skills, the capacity to build internal and external partnerships, and a passion for user-centric technology and innovation. At Barry Callebaut, we are committed to Diversity & Inclusion, and we value individuals who can contribute to their full potential while upholding high ethical standards in all decisions and actions. Join us in our mission to lead the digital revolution in the chocolate industry and make a significant impact on the future of BC Digital. #oneBC - Diverse People, Sustainable Growth.,