WFM Manager HGS - Hinduja Global Solutions
HGS - Hinduja Global Solutions
Office Location
Full Time
Experience: 8 - 8 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Capacity Planning, Scheduling, Forecasting, Client handling, Calabrio WFM, WFM knowledge
About HGS - Hinduja Global Solutions
Job Description
The ideal candidate for this position should possess experience in using the Calabrio WFM tool. Your communication skills, both verbal and written, should be strong as this role involves regular interaction with end clients. It is essential to have a solid foundation in WFM with at least 8-10 years of experience, particularly in areas such as capacity planning, scheduling, and forecasting. Previous experience in client handling and working with WFM in a contact center environment will be beneficial for this role.,