TSS TSO TSE Kansai Nerolac Paints Ltd

About Kansai Nerolac Paints Ltd

Job Description

As a TSO (Technical Support Officer) in Trivandrum city, your primary responsibility will be to provide technical support and assistance to customers in a timely and efficient manner. You will be required to troubleshoot technical issues, resolve customer queries, and ensure customer satisfaction. Key responsibilities: - Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. - Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity. - Provide step-by-step guidance to customers on problem resolution and product usage. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution. - Maintain accurate records of customer interactions and transactions. - Stay up-to-date on product knowledge and technical skills to effectively assist customers. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in technical support or customer service role. - Strong communication skills and ability to explain technical concepts to non-technical users. - Solid understanding of software applications, operating systems, and hardware components. - Ability to work independently and collaboratively in a fast-paced environment. - Certification in relevant technologies or products is a plus. If you are a tech-savvy individual with a passion for helping customers solve their technical issues, we invite you to apply for the TSO position in Trivandrum city. Join our team and be a valuable contributor to our customer support operations.,