Training And Quality Associate RailYatri.in
RailYatri.in
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Continuous improvement, Customer Service, Training, Monitoring customer interactions, Evaluating call quality, Call scripts, Quality Checks
About RailYatri.in
Job Description
You are a detail-oriented Junior Associate - Quality & Training who will be responsible for monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to maintain a high level of customer service. Your main duties will include listening to recorded calls, reporting call issues, supporting training of new team members, updating call scripts or guidelines, collaborating with team leads to enhance agent performance, and maintaining records of quality checks and reports. Your focus will be on ensuring that customer interactions meet the desired quality and accuracy standards, contributing to the overall improvement of customer service within the organization.,