Trainer For Soft Skill And Call Etiquette Credque

About Credque

Job Description

Company Description Credque is dedicated to empowering sales teams and helping manage operations efficiently, specifically designed for loan service providers nationwide. Our innovative solutions enable businesses to earn twice as much by optimizing their sales processes and enhancing productivity. Join our mission to make loan services more effective and streamlined. Role Description This is a full-time on-site role for a Trainer for Soft Skills and Call Etiquette. The position is located in Bengaluru. The Trainer will be responsible for designing and delivering training programs focused on improving soft skills and call etiquette for our staff. Day-to-day tasks include conducting training sessions, creating training materials, evaluating trainee performance, and continually updating training programs based on feedback and industry best practices. We are also open with moonlighting opportunities for experienced trainers. Online Qualifications Strong communication and interpersonal skills, with an emphasis on verbal and written communication. Experience in training delivery, developing training materials, and evaluating training outcomes. Proficient in soft skills training, including emotional intelligence, conflict resolution, and customer service excellence. Knowledgeable in call etiquette, including phone handling techniques, active listening, and effective questioning strategies. Ability to adapt training methods to diverse learning styles and needs. Proficiency in using training tools and technology for conducting interactive sessions. Experience in the financial services or loan industry is a plus. Bachelor's degree in Education, Communication, Business Administration, or a related field.,