TL - International Back Office TEFT
TEFT
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Communication skills, Team Management, Training, Development, Performance Analysis, Process Improvement, Client Relationship Management, SLA Management, Auditing, Portfolio Management, MS Excel, presentation skills, International Back office, Problemsolving
About TEFT
Job Description
The position is located in Noida and requires a minimum of 3 years of experience in International Back Office operations. The ideal candidate should be an immediate joiner with excellent communication skills. Key Responsibilities: - Managing the day-to-day planning, operation, and problem-solving of a team consisting of 15-20 resources. - Developing the team to ensure the delivery of consistently superior quality and handling the transition of new procedures independently. - Driving the team to be client/customer-focused, providing training and development opportunities. - Taking ownership of delivering service level components, quality, and targets, and motivating the team to achieve management goals. - Tracking and analyzing the performance of individual team members, providing effective coaching and feedback. - Compiling all external and internal reports and acting as the communication conduit between the team and management. - Implementing HR and Operations policies effectively, managing the floor, ensuring adherence to schedules, and making recommendations for process development based on analysis and feedback. - Conducting performance feedback sessions for agents, with a primary focus on CPM/SLA and one-to-one relationship building. - Analyzing various reports including process dashboards and team performance reports. - Motivating associates through effective management, career development, and implementation of reporting mechanisms. - Ensuring timely submission of Operations Review and managing attendance and attendance incentives for the team. - Achieving SLAs through effective management of daily operations, conducting audits, and sharing feedback with team members. - Managing the portfolio of clients effectively. Required Skills and Qualifications: - Graduation is a must. - Minimum of 2 years of experience as a Team Leader in Back Office operations. - Willingness to work in a 24*7 environment. - Excellent verbal and written communication skills. - Proficiency in analytical skills, MS Excel, and presentation skills.,