Tier-1 Linux Administrator / Technical Support Expert Sharktech
Sharktech
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: linux system administration, System troubleshooting, Patch Management, Technical Support, Fedora, Ubuntu, CentOS, Windows OS, IPMI, DRAC, Hardware troubleshooting, Linux troubleshooting, Windows Troubleshooting, Configuration, WHMCS, Routing, RAID Configuration, Red Hat, iKVM, File systems management, disk usage management, Backups management, Linux flavor installation, Virtualization using KVM, SolusVM, IP Subnetting, VLANs, software firewalls, Networking Linux, Networking Windows, Kernel Level debug
About Sharktech
Job Description
As a Tier-1 Linux Administrator / Technical Support Expert at Sharktech, you will be responsible for Linux system administration, system troubleshooting, patch management, and providing technical support to customers on a daily basis. Your role will be full-time and remote, offering you the flexibility to work efficiently while maintaining a healthy work-life balance. Your primary tasks will include assisting customers through support tickets, utilizing your remote technical support experience to address their queries effectively. You should have a strong background in various operating systems, including Red Hat, Fedora, Ubuntu, CentOS, and Windows OS, enabling you to troubleshoot boot-level issues and manage file systems, security, disk usage, and backups efficiently. Moreover, your expertise in IPMI / DRAC / iKVM, hardware troubleshooting, advanced Linux and Windows troubleshooting, Linux flavor installation and configuration, virtualization using KVM / SolusVM, IP subnetting, VLANs, WHMCS, routing, installation and configuration of software firewalls, advanced networking in Linux/Windows, and RAID configuration and troubleshooting will be crucial for excelling in this role. Furthermore, your ability to handle load and urgent tasks, work in any time zone (8 hours/day, 40 hours/week, rotating shift), and possess excellent communication skills will be essential in ensuring seamless operations and customer satisfaction at Sharktech. If you have experience with kernel-level debug/troubleshooting, it will be considered an extra advantage that could further enhance your contributions to the team.,