Telecalling Team Leader M/s Golden Marketing Enterprises

Position Overview We are hiring a Team Leader whose primary responsibility is to lead, coach, and manage a high-performing lead generation team. You will oversee a team of up to 15 lead generation agents and drive exceptional results through effective team management, performance monitoring, and strategic coaching.

Key Responsibilities

Team Leadership & Coaching (Primary Focus)

• Lead and motivate a team of 10-15 lead generation agents
• Provide ongoing coaching and skills development to maximize team performance
• Conduct regular one-on-one sessions and team meetings
• Create and implement training programs to improve lead generation techniques
• Foster a positive, results-driven team culture

Performance & KPI Monitoring

• Track and analyze key performance indicators (calls made, leads qualified, conversion rates)
• Monitor individual and team metrics in real-time
• Generate performance reports and present insights to senior management
• Identify performance gaps and implement corrective action plans
• Set and monitor daily, weekly, and monthly targets for the team

Team Management & Development

• Recruit, interview, and onboard new lead generation agents
• Manage team schedules and ensure optimal coverage
• Handle performance management and disciplinary actions when needed
• Implement process improvements to increase lead generation efficiency
• Maintain team morale and reduce turnover

Results-Driven Leadership

• Drive team to consistently meet and exceed lead generation quotas
• Ensure quality standards are maintained across all generated leads
• Collaborate with sales teams to optimize lead handoff processes
• Continuously optimize team strategies to improve lead generation volume and quality

Requirements

• Proven team leadership experience - minimum 2 years managing sales/lead generation teams
• Strong coaching and mentoring abilities
• Experience with KPI tracking and performance management systems
• Excellent analytical skills for data interpretation and decision-making
• Outstanding English communication skills
• Experience in lead generation or outbound sales environments
• Willing to work night shift hours on-site
• Ability to motivate and drive results through others

Compensation

• Competitive base salary with team performance incentives
• Bonuses based on team lead generation targets achieved
• Leadership development opportunities
• Growth opportunities within the organization

Apply if you excel at leading teams, driving performance through coaching, and achieving results through effective team management.