Telecalling Team Leader Kedia Homes

Key Responsibilities:

• Lead and manage a team of Customer Relationship Executives to ensure daily, weekly and monthly targets are met.
• Monitor team performance and provide regular feedback, training and guidance.
• Handle escalated calls and resolve customer issues effectively and professionally.
• Prepare daily/weekly/monthly reports on team performance, conversions and call quality.
• Motivate the team to improve performance and maintain high morale.
• Ensure adherence to calling scripts, compliance standards and company policies.
• Conduct call audits and quality checks to ensure consistent customer service standards.
• Coordinate with the sales or customer support team to pass on leads and follow-ups.
• Manage shift schedules, attendance, and productivity of the team.
• Provide continuous improvement suggestions to increase efficiency and results.