Telecaller Monzadv Private Limited

Making Outbound Calls:

• Call potential or existing customers to inform them about a product, service, or offer.
• Follow prepared scripts to provide information and handle objections.

Receiving Inbound Calls:

• Answer incoming calls from customers and resolve queries or issues.
• Provide accurate information about products or services.

Lead Generation:

• Collect customer information and update databases.
• Qualify leads and pass them to the sales team if needed.

Follow-Up Calls:

• Call customers for payment reminders, renewals, or post-sale follow-up.
• Maintain regular contact to build customer relationships.

Record Keeping:

• Maintain call logs and update customer records accurately.
• Report daily/weekly performance (calls made, conversions, etc.).

Handling Complaints and Feedback:

• Listen patiently and provide solutions or escalate issues.
• Gather feedback to improve services.

Achieving Targets:

• Meet daily, weekly, or monthly call and sales targets set by the company.

Maintaining Professionalism:

• Communicate politely and clearly at all times.
• Stay informed about company updates and new product features.