Telecaller Cap Educational Services

Telecaller Job Description (CAP Education Service)

We're seeking a motivated and enthusiastic Tele caller to join our education services team. The ideal candidate will play a key role in connecting with potential students, parents, and educational institutions to promote our programs and services.

### Key Responsibilities

- Outbound Calls: Reach out to prospective students, parents, and institutions to introduce our educational programs and services.

- Inbound Calls: Respond to inquiries, provide information, and address concerns about our programs.

- Lead Generation: Identify potential leads and follow up with them to convert into enrollments.

- Data Management: Accurately record call details, including feedback and follow-up requirements, in our CRM system.

- Customer Engagement: Build relationships with potential students and parents to understand their educational needs and provide suitable solutions.

- Collaboration: Work closely with the admissions and marketing teams to align strategies and improve campaign effectiveness.

### Qualifications

- High school diploma or equivalent; a bachelor's degree in education, marketing, or a related field is a plus.

- Prior experience in telemarketing, sales, or customer service, preferably in an educational setting.

- Familiarity with CRM tools and basic computer applications.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and resilience in handling rejections.

- Time management and multitasking capabilities.

### Performance Metrics

- Number of calls made daily(170-200 calls )

- Meeting or exceeding monthly targets for enrollments or lead generation

### What We Offer

- Competitive salary with performance-based incentives

- Opportunities for professional growth and development in the education sector

- Collaborative and dynamic work environment

### Skills Required

- Communication Skills: Ability to clearly articulate the value of our educational programs and services.

- Active Listening: Paying attention to student's concerns and responding empathetically.

- Persuasion and Negotiation: Ability to influence potential students and parents to enroll in our programs.

- Technical Proficiency: Familiarity with CRM tools and basic computer applications.

- Time Management: Managing high call volumes while meeting deadlines requires excellent organizational skills.

### Why Join Us?

- Be part of a mission-driven organization that empowers students and institutions through education.

- Opportunity to work with a talented team of professionals passionate about education.

- Chance to develop your skills and expertise in a dynamic and growing industry.

If you're passionate about education and have excellent communication skills, we'd love to hear from you! Apply now to join our team as a Tele caller.