Tele Marketing & Customer Support Executive Mavenoak Properties LLP

Job Description of Tele Marketing & Customer Support

Telemarketing:

? Generating Leads:

Identify potential customers and qualify leads through outbound calling.

? Making Sales:

Persuade prospects to purchase products or services by explaining benefits and addressing concerns.

? Customer Relationship Management:

Maintain accurate customer records, track sales, and follow up with customers.

? Following Scripts:

Use prepared scripts to provide consistent and accurate information to customers.

? Meeting Sales Goals:

Achieve sales targets and quotas by effectively using phone skills and sales techniques.

Customer Support:

? Answering Inquiries:

Provide information about products, services, and company policies to customers.

? Resolving Problems:

Address and resolve customer complaints, technical issues, and other concerns promptly.

? Providing Assistance:

Help customers with product usage, troubleshooting, and returns or exchanges.

? Building Relationships:

Foster positive relationships with customers to increase loyalty and repeat business.

? Gathering Feedback:

Collect customer feedback to improve products, services, and customer experience.