Technical Support Executive Trieber Tech Private Limited

Coordinator, Technical Support & Logistics

We are looking an organized proactive Coordinator to support our field operations. This role is crucial for efficient customer service and technical support.

Responsibilities:

 * Learn technical names of product and fault descriptions for start effective communication.

 * Manage end-to-end spare parts logistics: arranging shipments from factory to all service locations and coordinating the return of faulty components for repair.

 * Actively monitor and respond to customer and engineer inquiries on WhatsApp, ensuring timely communication.

 * Proactively follow up with field engineers to ensure timely completion of customer complaints.