Technical Support Executive Sagenext Infotech LLC
Sagenext Infotech LLC
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Gorakhpur
Skills: Troubleshooting, Communication skills, IT infrastructure, Network Connectivity, Performance tuning, Cloud hosting, Remote Desktop Services, software issues, Server Setup, Security configurations
About Sagenext Infotech LLC
Job Description
Technical Support Engineer Location: Gorakhpur Department: Technical Support Shift: Night Shift and 5 Days Job Summary: We are looking for a skilled Technical Support Engineer to provide remote assistance to our customers. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a passion for solving technical issues related to cloud hosting, remote desktop services, and IT infrastructure. Key Responsibilities: Provide technical support for cloud-hosted applications and services. Troubleshoot remote desktop, network connectivity, and software issues. Assist clients with server setup, performance tuning, and security configurations. Handle customer queries via calls, emails, and chat support. Document technical issues, solutions, and best practices. Work with the internal IT and development teams to resolve complex problems. Maintain high customer satisfaction by delivering prompt and effective solutions. Requirements: Bachelors degree in Computer Science, IT, or a related field (preferred). 1-3 years of experience in technical support, system administration, or IT helpdesk roles. Strong problem-solving and analytical skills. Excellent verbal and written communication skills in English. Ability to work in night shifts and handle multiple client queries efficiently. Benefits: Competitive salary with night shift allowances. Health insurance and other employee benefits. Learning and development opportunities. Friendly work culture with career growth prospects. Job Type: Full-time Benefits: Food provided Leave encashment Provident Fund Shift: Fixed shift Night shift US shift Work Days: Monday to Friday Ability to commute/relocate: Gorakhpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Language: Fluent English (Required) Location: Gorakhpur, Uttar Pradesh (Preferred) Shift availability: Night Shift (Required) Willingness to travel: 100% (Required) Work Location: In person,