Technical Operations Manager Secure Network Solutions India

About Secure Network Solutions India

Job Description

Job Summary: You will be responsible for overseeing firewall, endpoint security, implementation, migration, and upgrade projects across single and multi-location environments. Your role will involve coordinating and tracking onsite engineers" client visits to ensure scheduled adherence and performance. Additionally, you will manage ticket workflows to ensure timely responses, escalations, and resolution efficiency. Monitoring customer support metrics such as ticket volume, response times, and issue resolution will be essential to enhance service quality. Shift management, employee skill development, workflow optimization, guiding and mentoring engineers, and implementing a team to track engineer performance are also part of your responsibilities. Requirements: To qualify for this position, you should have a Bachelor's degree in Computer Science, IT, or a related field (a Master's degree would be a plus). You must have a minimum of 5 years of experience in technical operations, including at least 3 years in leadership roles. Possessing certifications such as ITIL, PMP, or Scrum Master is preferred, with at least one being mandatory. Benefits: Working in this role provides various benefits, including a flexible work environment with leave benefits and remote options. You will also receive health and accident insurance coverage, remuneration above industry standards for performers, attractive performance-based incentives, PF/ESI/Gratuity benefits, a company-paid CUG SIM card, skill development opportunities, and growth prospects in a POSH certified organization.,