Tech Support BPO Executive Pravishree Design Co.

About Pravishree Design Co.

Job Description

Job Title: Telecaller Tech Support Location: Visakhapatnam Job Type: Full-time Department: Technical Support / Customer Service Job Summary: We are seeking a motivated and customer-focused Telecaller to join our Technical Support team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with technical issues, troubleshooting basic problems, and providing high-quality customer service. Key Responsibilities: Handle incoming calls from customers needing tech support. Make outbound calls to follow up on service requests and provide technical assistance. Diagnose and troubleshoot basic hardware/software/network issues. Escalate complex technical problems to Tier 2/3 support teams. Record customer interactions, solutions, and follow-up actions in the system. Provide accurate information and support with professionalism and empathy. Ensure high customer satisfaction by resolving issues in a timely manner. Maintain updated knowledge of company products and services. Requirements: Proven experience as a telecaller or in a customer support/tech support role. Basic technical knowledge of computer systems, software, and networks. Excellent verbal communication skills in [English/Hindi/Telugu]. Strong problem-solving and analytical skills. Ability to multitask and work under pressure. Good listening skills and attention to detail. High school diploma or equivalent; a technical diploma or certification is a plus. Preferred Qualifications: Experience with CRM or ticketing tools (e.g., Zoho, Freshdesk, etc.). Knowledge of remote desktop tools and help desk software. Prior experience in a BPO or IT support environment. Interested candidates can contact to this Mobile number : 7207580011, 7207580022 Job Type: Full-time Benefits: Cell phone reimbursement Shift: Day shift Language: English (Preferred) Hindi (Required) Work Location: In person,