Tech Support Kazam EV Tech Pvt Ltd.
Kazam EV Tech Pvt Ltd.
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Communication, Data Management, Pattern Recognition, Technical Support, Troubleshooting, Customer Focus, Time management, Teamwork, Communication skills, relationship building, Technical project delivery, understanding requirements, Customer Relationship Management CRM, Problemsolving, fluent English, Additional Languages, SAAS Products Knowledge
About Kazam EV Tech Pvt Ltd.
Job Description
The Tech Support/ Project Delivery - Associate will be responsible for understanding, analysing, and troubleshooting the issues of our software clients(Charge Point Operators). The Representative ensures proper procedures are followed and is responsible for overall product (backend software and mobile app ) uptime and project delivery for the client in time. Responsibilities Understanding and analysing requirements given by customers and communicating with the tech/product team for the same Creates service requests within the supplied Customer Relationship Management (CRM) system Data management and analysis for pattern recognition Provides direction to customers promoting online self-service and web-based solutions Escalates to Technical Support unresolved customer issues Keeps up to date on client performance requirements, product line and service offerings Achieves specified performance goals Additional responsibilities as required Ready to learn and upskill to a technical role Normally receives general instructions on routine work, and detailed instructions on new projects or assignments. Will be expected to work independently. Problem-solving and troubleshooting skilled Customer Focused Self-driven and independent and able to manage own time, goals & objective People-oriented and a team player Strong communication skills, and ability to build and maintain internal and external relationships Ability to work and perform under pressure. Requirements Fluent English. Additional languages are beneficial. Prior experience in technical project delivery or support is beneficial. . Someone from Computer Science background/ Someone from Electrical and/or Electrical Engineering Background/Someone who has prior knowledge about Saas Products/ Job Types: Full-time, Permanent, Fresher Benefits: Food provided Shift: Day shift Work Location: In person,