Team Leader International Voice Process (BPO) Job&you
Job&you
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Leadership, Management, Communication, Interpersonal Skills, MS Office, Problemsolving, decisionmaking, Call center software
About Job&you
Job Description
Responsibilities Manage a team of customer service representatives, ensuring that they adhere to company policies and procedures Handle escalated customer complaints and work to resolve them quickly and effectively Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction Coach and train team members to improve their skills and knowledge Conduct regular performance evaluations and provide feedback to team members Collaborate with cross-functional teams to develop and implement customer service initiatives Prepare and present regular reports on team performance to the management team Qualifications Previous experience in a customer service or call center role Must be from International Voice Process Must be any graduate Proven leadership and management skills Excellent communication and interpersonal skills Ability to handle difficult and escalated customer situations Strong problem-solving and decision-making abilities Ability to work in a fast-paced and dynamic environment Proficiency in MS Office and call center software Flexibility to work different shifts, including evenings and weekends,