Sr. Executive Gempundit.com

About Gempundit.com

Job Description

Responsibilities Sales Support: Assist senior sales staff in achieving sales targets by conducting product demonstrations, providing information about gemstones and jewelry, and guiding customers through the purchasing process. Customer Engagement: Interact with customers via phone, email, and live chat to answer inquiries, address concerns, and provide personalized recommendations based on their preferences and budget within the mid-priced segment. Order Processing: Process customer orders accurately and efficiently, ensuring that all transactions are completed in compliance with company policies and procedures. Product Knowledge: Develop a thorough understanding of the mid-priced segment products, including gemstones, jewelry collections, and accessories, to effectively communicate product features, benefits, and pricing to customers. Relationship Building: Build and maintain positive relationships with customers to foster loyalty and repeat business, including following up with customers post-sale to ensure satisfaction and address any issues or concerns. Sales Reporting: Assist in maintaining sales records, updating customer profiles, and generating sales reports to track performance, analyze trends, and identify opportunities for improvement. Cross-functional Collaboration: Collaborate with various departments, including marketing, product management, and customer service, to support sales initiatives, promotions, and product launches within the mid-priced segment. Continuous Learning: Stay updated on industry trends, product knowledge, and sales techniques through training sessions, and workshops. This job was posted by Manini Mallick from GemPundit.,