Specialist Product Implementation greytHR

About GreytHR

Job Description

Position Title: Specialist Product Implementation About Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the clients project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in tamil or Malayalam will be mandatory. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Key Responsibility: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Tools experience if any: Microsoft Excel MS Access & SQL (Optional) Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 6 months corporate exposure in any domain with customer interaction. Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Benefits: Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards.,