Software Support Executive Trainee ATM Softek

About ATM Softek

Job Description

You are invited to apply for the position of Software Support Executive Trainee at ATM SOFTEK. This role does not require technical or developer expertise but focuses on providing customer support for our software products. Your primary responsibilities will include offering initial customer support through various channels such as email, phone, or remote access. You will need to address client concerns regarding software usage (not development issues), help users navigate the software, and resolve questions related to its usage. Any unresolved software-related queries will be documented and escalated to the development team. It is important to share client feedback with the relevant internal teams and provide guidance and training to users on how to effectively utilize the software. We welcome applications from both freshers and experienced candidates with a background in any graduation field (e.g., B.Com., B.Sc., BCA). While good communication skills and basic computer knowledge are advantageous, the key qualities we seek are eagerness to learn and the ability to support clients in a polite and professional manner. This job offers both full-time and internship positions with a contract length of 7 months. The benefits include a flexible schedule and the opportunity to work from home. The role involves rotational shifts, and the work location is remote.,