Software Support Executive OTFCoder
OTFCoder
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ahmedabad
Skills: Customer Support, Troubleshooting, Documentation, Training, collaboration, Communication, Customer Service, Feedback Loop, Problemsolving, Team player
About OTFCoder
Job Description
Position Title: Account Manager L1 (Software Support) Experience - 2 years Female Only Location: Ahmedabad Job Type: Full-time (Work from office) Job Overview: The Software Support position will be responsible for providing technical assistance and support to customers. This role requires excellent problem-solving skills, a customer-focused mindset, and the ability to communicate technical information effectively. Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to software-related issues. Troubleshooting: Diagnose and resolve technical problems, including software installation, configuration, and usage issues. Documentation: Create and maintain detailed documentation of support interactions, issue resolutions, and common troubleshooting steps. Training: Assist in developing and delivering training materials and sessions for customers to enhance their understanding and use of our software. Feedback Loop: Gather customer feedback and communicate it to the product development team to contribute to product improvements. Collaboration: Work closely with other support team members, developers, and product managers to ensure comprehensive and effective support for all customers. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Experience: Minimum of 2 years of experience in software support or a related technical support role. Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: Demonstrated ability to provide high-quality customer service and build positive relationships with customers. Team Player: Ability to work effectively in a collaborative team environment. Should be fluent in English and Hindi Job Type: Full-time Shift: Day shift Work Days: Monday to Friday Work Location: In person,