Service Support / Operations Solis
Solis
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Service Support, Operations, Logistics, Customer Service, RMA order processing, Spare parts order processing, CRM database management
About Solis
Job Description
The role will involve providing support for customers in the United Kingdom as a dynamic Service Support and Operations Specialist at Solis. You will have the opportunity to join the diverse and welcoming Solis team in Europe, with the flexibility of working from home or office. This position is well-suited for individuals with experience in the solar industry. Your key responsibilities will include processing RMA orders and spare parts orders, ensuring proper internal processing. You will also handle logistics duties such as sending customer replacement items and collecting old items. Maintaining accurate documentation of support activities within the service CRM database will be crucial. Additionally, you will be responsible for escalating customer technical queries to the wider team when necessary and collaborating with cross-functional peers to deliver excellent customer service.,