Service RM (Female) Ahemdabad Broking Leading Securities Co., Ltd.

About Leading Securities Co., Ltd.

Job Description

As a Service Relationship Manager, you will be responsible for effectively managing and mentoring/training a team of Service Delivery Managers in Mumbai. Reporting to the Service Head, your primary focus will be on driving the team to achieve cross-sell targets and ensuring sound knowledge in customer service, business policies, processes, operations, and compliance norms. You will be expected to handle client escalations and grievances related to products and services, initiate client contact to support Relationship Managers, conduct audits for the team, and provide control mechanisms. Your role will also involve giving inputs for recommendations on process and control changes, showcasing excellent written and oral communication skills, customer service orientation, and strong people management abilities. With at least 6 years of experience, including 2 years of team management experience, you will be tasked with advising clients on their equity portfolio for long-term investments and providing positional trading ideas in stocks for short to medium-term gains. Building and maintaining long-term relationships with customers, achieving assigned servicing targets, and providing regular updates to superiors will be essential aspects of your role. To qualify for this position, you should hold a graduate or post-graduate degree with a total of 4 years of experience in a service handling role. Excellent communication skills, quick learning abilities, and effective people management skills are necessary. You should be result-oriented, proactive, a strong motivator, and focused on improving team performance and cohesion. Strong networking and relationship-building capabilities are also required for success in this role.,