Service Head Factorhuman Resources Private Limited

Job descriptionJob Title: Service Head

Location: Kochi, Kerala

Industry: Industrial Machinery & Dairy Equipment Manufacturing

Reports To: General Manager/ Managing Director

Role Overview

We are seeking a Service Head to lead our Pan India service operations for our dairy equipment and industrial machinery segment. The role will manage the complete service function, including installations, technical demos, servicing of machines sold, and managing spare parts. The ideal candidate will have a strong electronics technical background, excellent leadership skills, and the ability to train internal teams, dealers, and customers on machine usage and maintenance.

Key Responsibilities

· Lead and manage a team of 20 plus service engineers across India, ensuring timely installations, technical demos, and after-sales service.

· Oversee spare parts management and service inventory control.

· Train and develop the internal service team as well as dealer and customer teams on machine operation and maintenance.

· Ensure customer satisfaction through prompt and quality service support.

· Monitor and improve service processes to enhance operational efficiency.

· Travel across India when required for key installations, escalated service issues, or training programs.

· Collaborate with the sales team for seamless service support to customers.

· Maintain service data and prepare periodic reports for management review.

Candidate Requirements

· Qualification: Diploma/Degree in Electronics or a related technical field.

· Experience: 8+ years in service functions in the industrial machinery or equipment sector, with team management experience.

· Strong technical knowledge in installation, servicing, and troubleshooting of electronic equipment.

· Excellent leadership, team management, and training skills.

· Willingness to travel across India if required.

· Proficient in Hindi and English.

· Good communication, customer handling, and problem-solving skills.

Job Type: Full-time

Pay: ?45,600.00 - ?62,500.00 per month

Work Location: In person