Service Desk Engineers Excelencia Itech Consulting Pvt Ltd
Excelencia Itech Consulting Pvt Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Technical Support, Hardware troubleshooting, Software troubleshooting, Training, Escalation Management, Standard operating procedures, EndUser Administration, Service desk support, Wireless Device Troubleshooting, Ticketing System
About Excelencia Itech Consulting Pvt Ltd
Job Description
Job Information Job Type Permanent Date Opened 01/01/2025 Work Shift US Shift Work Experience 1 -3 years Industry IT Services Work Location Chennai - OMR State/Province Tamil Nadu City Chennai Zip/Postal Code 600044 Country India Job Description Technical Support and End-User Administration - 100% 1. Provide first level Service Desk support to Internal employees. 2. Provides phone support for end user problems and requests. 3. Diagnose hardware, software, and business application issues. 4. Uses appropriate problem recognition, research, isolation, and resolution steps. 5. Perform computer hardware and software related repairs. 6. Perform wireless device troubleshooting. 7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue. 8. Provides support for facility, remote facility, and home-based users to global employees. 9. Monitors and responds to ticketing system assignments. 10. Assists with training and educating customers on desktop applications, software\hardware platforms. 11. Escalates both end-user and IT infrastructure issues when needed, notifying appropriate IT resources and Service Desk leadership. 12. Basic user support for network accounts, computer accounts, and business application accounts. 13. Creates and maintains standard operating procedures and knowledge base articles. 14. Participates in on-call rotation of Service Desk after hours/weekend support for urgent and escalated issues.,