Service Delivery & Product Solutions Lead Cobalt

About Cobalt

Job Description

About the Role: You will be responsible for leading and expanding our Professional Services business starting from the ground up. Your role will involve a hands-on approach in delivery, client engagement, and internal operations, transitioning from an individual contributor to overseeing complete service functions. From pre-sales scoping to final delivery, staffing, client communications, and internal coordination with product and engineering teams, you will be the key driver of success in this area. Responsibilities: - Establish and develop the professional services P&L from the initial stages - Develop standardized delivery playbooks and service models for efficient operations - Monitor utilization rates, margins, and client success metrics to drive business growth - Lead client interactions for scoping, proposal development, and negotiation of Statements of Work (SoW) - Gain in-depth understanding of client workflows to customize delivery plans effectively - Take ownership of project timelines, financial aspects, and delivery commitments throughout the process - Recruit and manage a top-tier services team - Provide mentorship to individual contributors (ICs) and create specialized teams based on verticals or geographies - Forecast resource requirements based on the sales pipeline to ensure adequate support - Collaborate closely with product, engineering, and support teams for seamless project execution - Translate client needs into actionable internal tasks with precision - Drive decision-making regarding custom and standard product development priorities Must-have: - Possess a minimum of 10 years of experience in professional services, consulting, or implementation roles - Started career as an individual contributor and progressed into leadership positions - Previous experience in a technology services company, agency, or as a registered partner of Workday, Salesforce, or ERP systems - Strong client-facing capabilities with the skill to manage and close complex deals - Hands-on operational approach capable of leading and executing tasks - Prior exposure to IT services environments - Familiarity with cross-border services delivery between India and the US - Understanding of enterprise software solutions such as Workday, Salesforce, SAP, among others,