Senior Specialist, Customer Accounts Michelman Private Limited

About Michelman Private Limited

Job Description

Company Overview Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelmans environmentally conscious solutions protect and enhance the materials that shape our world. Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways. General Summary Michelman has a great opportunity for you to join our Customer Service team. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. Primary Responsibilities Handling of customers enquiry (including received on web), solving query, information support (e. g. TDS, SDS and other standard documents) and build one more layer of relationship with customer. Collaborate effectively within a highly matrixed, global environment Manage customer orders through the entire order cycle from order entry to shipment, including generating shipping packets, scheduling transportation and ship confirming of domestic and international orders To ensure accuracy and on-time delivery of customer orders Work with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documents are compliant with the relevant regulations for safety, transportation, customs and commerce As a customer advocate, manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction Handle multiple Sales Reps accounts and deliver on all responsibilities Answer customer questions about our products, services and other business functions Proactively problem solve all customer order issues, track and expedite orders, domestic and international Has a complete understanding of Customer Service systems and processes and able to enter all customer orders, both domestic and international Critical Competencies, Knowledge, Skills, and Abilities Positive attitude and customer service focus. Serves as a strategic partner to build, grow and maintain profitable and long- lasting relationships with key accounts Exceptional prioritization, organizational skills, and attention to detail Excellent oral and written communications; able to drive strategic direction, persuade and influence others, avoid emotion and rhetoric in all forms of communications Strong problem-solving skills. Is able to quickly and decisively take action in fast changing unpredictable situations. Able to identify process improvements that would benefit the customer Willingness to work in a team environment. Facilities an open dialogue with a wide variety of contributors and stakeholders. Embodies the core Michelman values. Models high standards of integrity, honors commitments and keeps confidences. Follows through on commitments, direct and truthful, trustworthy. Be open and transparent on gaps and mistakes and is able to be forthright. Able to build effective working relationships across the functional teams and with the international organization Knowledge of INCO terms, NAFTA and Haz Mat requirements Import/Export, shipping and logistics knowledge Strong working knowledge of Microsoft Word and Excel Flexibility to occasionally work beyond established hours Education and Experience High school diploma required; college degree preferred Two (2) or more years of customer service/inside sales or customer facing experience required Two (2) or more years experience in international/domestic shipping and logistics strongly preferred Experience with ERP systems, Oracle / JDE preferred SalesForce (SFDC) Experience preferred Fluent in English Completion of Skill Block 1 and remaining skills from Block 2. Exhibits mastery of these skills while performing Core Competencies listed Work Hours Michelmans standard work hours for this role is Monday Friday from 9:30am 6pm. Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. About Michelman Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves in our focus on our values of integrity, respect, success, collaboration, curiosity, and giving. With our dedication to your technical and professional growth in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways. We offer an excellent salary, incentive and benefits package in a dynamic, empowered team environment. No phone calls please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products. For more information about Michelman, please visit https://www.michelman.in/ Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans Behaviors Preferred Loyal: Shows firm and constant support to a cause Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help,