Senior Expert Uber India

About Uber India

Job Description

This is a key role in the context of the metrics and the growth of the GL centre. You'll be responsible for the deliverables of specific work-streams and will be leading your team to achieve those. You will maintain healthy metrics for your workstream, supervise the floor in real time, solve problems, and escalate issues to the operations team. Additionally, conducting daily huddles and keeping the team motivated will be part of your responsibilities. You will also be required to train and mentor the GL Experts to achieve their goals. Your traits should include strong leadership skills to influence partners and reinforce their commitment to drive on the Uber platform. You will coach and lead a large team of highly enthusiastic Uber Experts to deliver Uber's growth goals. Moreover, having analytical ability is crucial as the business follows a data-driven approach. You will create metrics to measure the impact of your team's interactions and use data to make operational decisions. Being process-driven with superior organizational skills is essential, along with a proactive attitude to enhance efficiency. A willingness to hustle, face challenges, and solve problems diligently is also expected. For this role, you must have 2-4 years of work experience in a leadership position, possess an analytical mindset, and be proficient with numbers. Fluency in Kannada will be preferred. People management skills will be crucial for effectively leading the team. Additionally, reasonably good Excel skills are required to perform the duties efficiently.,