Senior Customer Service Associate Excitel Broadband Pvt. Ltd

 Key Responsibilities:

? Proactively reach out to customers identified as at-risk of cancellation or churn.

? Conduct detailed conversations to understand customer concerns and reasons for potential discontinuation of service.

? Develop a deep understanding of our plans and services to effectively educate customers on features, benefits, and value propositions.

? Offer solutions, alternatives to retain customers and prevent cancellations.

? Resolve customer issues promptly and effectively, ensuring a positive resolution.

? Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement & communicate feedback to team leaders/manager for prompt action.