Senior Boomi Integration - Developer & Support United Techno

About United Techno

Job Description

Basic Qualification: As a Boomi Support Engineer, having 3-6 years of experience, you will play a crucial role in assisting customers with technical issues related to the Boomi integration platform. You will be responsible for diagnosing and resolving problems, providing guidance on best practices, and ensuring a positive customer experience. Please share your profiles to akshathar@unitedtechno.com Technical Skills: Prior experience in technical support or a similar role, preferably with expertise in integration platforms. Familiarity with Boomi or similar integration tools or strong knowledge in Java/ APIs. Solid understanding of integration concepts, RESTful APIs, web services, and XML/JSON data formats. Experience working with databases Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Relevant certifications in Boomi or integration technologies are a plus. Roles and Responsibilities Technical Support: Provide prompt and effective technical support to customers experiencing issues with the Boomi integration platform. Issue Resolution: Diagnose and troubleshoot customer-reported issues, ensuring timely and accurate resolution. Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress. Knowledge Sharing: Contribute to the knowledge base by documenting common issues, solutions, and best practices to facilitate efficient problem resolution. Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues. Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness.,