SaaS Services Coordinator Esro Magica

About Esro Magica

Job Description

Job Title: SaaS Services Coordinator (Information Technology System Administrator/Technical Assistant) Company Name: ESRO MAGICA Job Location: Narhe, Pune Working Hours: 9 hours per day Education: B.Tech (Fresher) Job Type: Full-time, Permanent Company Description: Esro Magica is a leading organization in Pune that focuses on providing top-quality space and astronomy-related educational content. Our mission is to offer hands-on practical experiments to enhance the learning experience for our audience. We are dedicated to fostering curiosity and passion for space exploration. Role Description: The Information Technology System Administrator will manage software systems, customer relationship management, and data reporting. This role requires a technically proficient individual with strong organizational skills who can multitask effectively. Key Responsibilities and Required Skills: 1. LMS Administrator - Responsibilities: Manage and update the Learning Management System (LMS), ensure functionality, add/remove users, integrate with other software, provide technical support, and troubleshoot issues. - Skills Needed: Proficiency with LMS software (e.g., Moodle, Blackboard), understanding of e-learning technology, strong technical troubleshooting abilities. 2. CRM Administrator - Responsibilities: Manage the Customer Relationship Management (CRM) system, track and optimize customer interactions, manage user roles and data quality, generate reports, and provide user training and support. - Skills Needed: Experience with CRM platforms (e.g., Salesforce, HubSpot), data management and analysis, customer service orientation, problem-solving skills. 3. Point of Contact - Responsibilities: Serve as the primary liaison between stakeholders, facilitate communication, respond to inquiries, and resolve conflicts. - Skills Needed: Strong interpersonal and communication skills, organizational abilities, problem-solving skills, ability to manage multiple tasks. 4. SaaS Services Coordinator - Responsibilities: Oversee SaaS product subscriptions, deployment, and functionality, liaise with vendors, manage renewals, and train users on new features. - Skills Needed: Understanding of SaaS models, project management skills, technical acumen, vendor management skills. 5. MIS Report Expert - Responsibilities: Develop, analyze, and distribute MIS reports, collect and analyze data, present insights in accessible formats. - Skills Needed: Proficiency in data analysis tools (e.g., Excel, SQL, PowerBI, Tableau), attention to detail, ability to interpret and present data clearly. Ideal Candidate: The ideal candidate will be technically proficient, possess strong organizational skills, and be able to multitask effectively. They will be capable of handling multiple systems and communicating with different stakeholders.,