RTA - Genesis & Avaya Quick Recruit

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Job Description

Job Title: Real-Time Analyst (RTA) Genesis & Avaya Location: Pune Industry: Insurance Salary: Up to 4 LPA Working Days: 6 days/week Job Summary: We are looking for a skilled Real-Time Analyst (RTA) with expertise in Genesis and Avaya systems to oversee and manage call center operations in real time. The ideal candidate will monitor performance, ensure SLA adherence, and provide actionable insights to optimize efficiency. Key Responsibilities: Monitor and manage call center operations in real time using Genesis and Avaya systems. Oversee agent schedules, breaks, and adherence to shift timings. Track and report on performance metrics, providing actionable insights for improvement. Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Collaborate with team leads and supervisors to address operational challenges. Qualifications and Experience: Minimum 1 year of experience in a Real-Time Analyst role, with expertise in Genesis and Avaya systems. Basic understanding of call center operations and workforce management. Strong communication and problem-solving skills. Proficiency in data reporting and analysis tools is a plus. Benefits: Competitive salary package. Health insurance coverage. Opportunities for skill development and career advancement. If you have the required expertise and are passionate about optimizing call center operations, we invite you to apply! Job Type: Full-time Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person,