Reservation Associate CPN Solution

Key Responsibilities:

• Handle incoming calls, emails, and online booking inquiries professionally and promptly
• Assist customers with reservations, cancellations, and modifications
• Provide accurate information about services, pricing, availability, and promotions
• Maintain up-to-date knowledge of all offerings and operational procedures
• Ensure high levels of customer satisfaction through excellent service
• Coordinate with internal departments to confirm bookings and resolve issues
• Maintain accurate records of all reservations and communications

Requirements:

• Freshers are welcome; Experience in customer service, hospitality, or reservations is a plus
• Excellent verbal and written communication skills in English (additional languages are a plus)
• Good interpersonal skills and a customer-centric approach
• Basic computer skills and ability to learn new software quickly
• Ability to multitask and work in a fast-paced environment
• Flexible to work in shifts, including weekends and holidays