Repayment Associate Calibehr Business Support Services Private Limited

We have a job opportunity for the Collections Specialist - (Voice Process) role in the Repayments team of FPL Technologies (OneCard).

Please find below job description of the role:

Location: Pune (Baner) - Work From Office

Opportunity:

Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

Experience Range: 2 to 5 years in tele-calling, customer service or collections. Collection experience will be preferred.

What you will do and should have:

?         Initiate outbound calls to customers with outstanding credit card bills.

?         Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.

?         Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.

?         Handle objections and negotiate payment terms when necessary.

?         Resolve conflicts with a customer-centric approach, aiming for a positive resolution

?         Build rapport with customers to understand their financial situations and constraints.

?         Address customer queries and concerns with empathy, providing clear and accurate information.

?         Target oriented team player with passion to excel in the role and drive team targets.

?         Problem solving skills to provide accurate information to the customer to attract payments

Qualifications:

?         Strong communication skills and the ability to maintain composure during customer interactions.

?         Previous experience in tele-calling or customer service is preferred.

?         Ability to handle objections and negotiate effectively.

?         Empathetic approach towards understanding customer situations.

?         Basic knowledge of credit card processes and repayment options is a plus.

Please note:

There are 6 week off in a month.