Renewals S&F_215326_JL4B/4A Global Digital Transformation Experts
Global Digital Transformation Experts
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: MS Excel, Problem Solving, Analytical skills, Process Improvement, Customer satisfaction, Contract Management, Documentation, Interpersonal Skills, Continuous process improvement, PPT, Order to Cash Process, Customer facing experience, LeanSix Sigma Green belt certified, Performance MIS, Renewals Business, Internal QA, Negotiations Skills, Analyse issues, Influencing Skills, Training curriculum, Root cause assessment
About Global Digital Transformation Experts
Job Description
Summary Posted: 29 May 2025 Requirements 4 - 8 years of experience in a BPO environment. Any Bachelors degree Proficient MS Excel and PPT Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management Problem solving and analytical skills. Customer / Client facing experience preferred Lean/Six Sigma Green belt certified Maintain & Own the Performance MIS for team Good understanding of Renewals Business Identify/Implement process and operational improvement opportunities Internal QA would be handy Roles & Responsibility Handle a team size of15 to 20 Associates. Experienced in managing performance of the associates Manage end to end renewals process Collaborate with the sales team and various internal teams to get the renewals in time Ability to connect with the Sr Stakeholders in the client org at VP level Develop strategies to have higher renewals rate Negotiations skills Work towards enhancing the customer satisfaction Anticipate/analyse issues in the renewals process and work with Customer to address the issues proactively. Escalate pain points in the client organization Strong analytical & interpersonal skills Strong understanding of the contract management and documentation Strong influencing & negotiant skills Attend process level meetings i.e client facing. Support Management with insights on the process/domain decisions. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment.,