Remote Monitoring & Diagnostics Engineer Fluence

About Fluence

Job Description

The Remote Service Operations Engineer (RSOE) plays a crucial role as the primary contact for resolving issues at customers" energy storage sites. Your main responsibility will be to ensure the availability of assets by promptly managing incidents through responsive reactive maintenance and planned preventive infrastructure maintenance. As the Remote Service Operations Engineer at our Bangalore office on a 24/7 rotational shift, you will take ownership of large-scale energy storage sites. You will be the first point of contact for addressing all customer needs, responding to calls or alarms from the storage sites" alarm system, and determining necessary actions or consulting with technical experts within the Fluence organization. Your duties will include coordinating timely reactive and preventive maintenance activities, providing remote diagnostic and troubleshooting support, and upholding a safety-first culture during maintenance tasks. Additionally, you will maintain accurate records of site activities and generate detailed service reports in our service platform. To excel in this role, our ideal candidate should ideally have an undergraduate degree (BSEE, BSME, BSCE) or be a Licensed Electrician. You should possess experience in bi-directional inverters, HVAC, and 1000V/high current DC systems, with at least 2 years of relevant experience in electric utility or independent power producer settings. A proven track record in remote troubleshooting and the ability to adapt to changing conditions while remaining goal-oriented are essential. Strong interpersonal skills are crucial for effective communication with both external customers and internal team members. Proficiency in MS Office is required, and experience with SCADA and MODBUS would be advantageous. Familiarity with Linux operating systems, particularly Red Hat/Fedora, Ubuntu, or Debian, is beneficial, as is a fundamental understanding of Networking. The role may involve physical activities such as bending, stooping, climbing ladders, and lifting up to 40lbs. You should be comfortable working in a customer-focused environment that involves frequent phone interactions and be able to present yourself professionally over the phone. Additionally, you are expected to actively contribute to process improvements within our service organization, aiming to reduce costs, enhance response times, improve reliability, and elevate service quality. Your feedback on improvement areas to external teams, such as installation or engineering, will be valued and encouraged.,