Receptionist / Front Office Executive Electro Meter Corporation

We are seeking a detail-oriented and proactive Customer Service Executive to join our NABL-accredited calibration laboratory. The ideal candidate will be responsible for handling customer interactions, coordinating calibration service requests, supporting documentation needs, and ensuring compliance with quality standards. A background in calibration, metrology, or technical services is preferred.

• Key Responsibilities:

• Act as the primary point of contact for clients regarding calibration service inquiries, scheduling, and status updates.
• Generate and manage calibration job orders, service quotations, and delivery schedules in coordination with the technical team.
• Maintain accurate customer records, calibration certificates, and job status in CRM/ERP systems.
• Ensure timely dispatch and delivery of instruments and certificates to clients.
• Address client queries and complaints, ensuring swift resolution in alignment with internal procedures.
• Liaise with internal departments such as Quality, Technical, and Logistics for smooth execution of jobs.
• Ensure proper document control and filing of calibration certificates