Receptionist / Front Office Executive Dr. Agrawals Women Health Clinic
Dr. Agrawals Women Health Clinic
Office Location
Full Time
Experience: 0 - 31 years required
Pay: INR 10000 - INR 14000 /Month
Type: Full Time
Location: Vakola, Santacruz East, Mumbai, Maharashtra, India Phatak Technical School, Mumbai
Skills: General Skills, Communication, Teamwork
About Dr. Agrawals Women Health Clinic
Job Description
- Key Responsibilities:Front Desk OperationsGreet patients and visitors warmly and professionally.
- Manage check-in and check-out procedures.
- Answer phone calls, emails, and WhatsApp messages promptly and courteously.
- Provide accurate information about clinic services, timings, and policies.
- Appointment ManagementSchedule, reschedule, and cancel appointments using clinic software.
- Confirm upcoming appointments and follow up on no-shows.
- Coordinate with doctors and staff to manage daily schedules efficiently.
- Patient Records & DocumentationMaintain and update patient records in the clinic management system.
- Ensure confidentiality and compliance with data protection regulations.
- Collect and verify patient information and insurance details.
- Billing & PaymentsGenerate invoices and collect payments (cash, card, UPI, etc.).
- Maintain daily cash and billing reports.
- Assist patients with queries related to billing and insurance.
- Clinic CoordinationLiaise with medical staff to ensure smooth patient flow.
- Monitor waiting area conditions and manage patient queues.
- Coordinate with lab, pharmacy, or other departments as needed.
- Administrative SupportMaintain inventory of front-desk supplies and stationery.
- Assist in preparing reports, forms, and documentation.
- Support marketing or outreach activities (e.g., appointment reminders, feedback collection).
- Qualifications & Skills:Minimum HSC or Graduate in any discipline.
- Prior experience in a clinic, hospital, or customer service role preferred.
- Proficient in MS Office and clinic management software.
- Excellent communication skills in English and local languages.
- Friendly, empathetic, and professional demeanor.
- Ability to multitask and remain calm under pressure.