Receptionist Cum Telecaller Code World Medical Coding Academy

Contact HR RAVI - whatsapp no. +91 91336 62026

Job Overview:We are seeking a dedicated and dynamic Telecaller cum Receptionist to join our team. This role requires a combination of customer service skills, administrative duties, and communication expertise. The ideal candidate will be responsible for handling incoming calls, managing the reception area, and ensuring smooth day-to-day operations.

• Key Responsibilities:Telecaller Responsibilities:Make outgoing calls to potential clients or customers, introducing products/services and generating interest.
• Answer inbound calls and assist with inquiries, offering solutions, and providing excellent customer service.
• Follow-up on leads and appointments, maintaining accurate records of communications.
• Handle customer complaints and feedback effectively, ensuring resolution or escalation where necessary.
• Update and maintain customer databases, tracking interactions and follow-ups.
• Coordinate appointments, meetings, and events based on customer interactions.
• Achieve performance metrics such as call volume, lead conversion, and customer satisfaction.
• Receptionist Responsibilities:Greet visitors and guests professionally, guiding them to the appropriate person or department.
• Answer and direct phone calls, taking accurate messages and ensuring follow-through.
• Manage the front desk area, maintaining a clean, organized, and welcoming environment.
• Schedule appointments, meetings, and conferences for management and staff.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist in administrative tasks, including filing, data entry, and document preparation.
• Provide support to other departments as needed, including coordinating office supplies and equipment.

Qualifications:

• High school diploma or equivalent; a degree in business administration or related field is a plus.
• Proven experience in telecalling, customer service, or receptionist roles.
• Strong verbal and written communication skills in [insert required language(s)].
• Excellent phone etiquette and interpersonal skills.
• Basic knowledge of office management procedures and ability to multitask.
• Proficiency in MS Office (Word, Excel, Outlook) and office equipment.
• Ability to maintain professionalism and confidentiality at all times.