Quality Analyst (QA) Hotel Bravia
Hotel Bravia
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ajmer
Skills: Analytical skills, Communication skills, ProblemSolving Skills, CustomerCentric Mindset, Knowledge of Call Center Operations, Coaching skills, Training Skills
About Hotel Bravia
Job Description
Monitoring and Evaluating: Listen to call recordings, analyse transcripts, and evaluate agent performance against established quality standards. Data Analysis and Reporting: Track key performance indicators (KPIs), identify trends, and generate reports to highlight areas for improvement. Coaching and Training: Provide constructive feedback to agents, identify training needs, and implement coaching strategies to improve performance. Process Improvement: Contribute to the development and implementation of new quality assurance processes and procedures to optimize call centre operations. Compliance: Ensure compliance with industry regulations and company policies related to quality and customer service. Skills and Qualifications: Strong Analytical and Problem-Solving Skills: Ability to identify trends, analyse data, and develop actionable solutions. Excellent Communication Skills: Effective verbal and written communication skills for providing feedback and reporting findings. Customer-Centric Mindset: Understanding of customer needs and expectations and the ability to prioritize customer satisfaction. Knowledge of Call Canter Operations: Familiarity with call centre technology, CRM systems, and quality assurance processes. Coaching and Training Skills: Ability to effectively coach and train agents on quality standards and best practices. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Weekend availability Work Location: In person Speak with the employer +91 9773354658,