Quality Analyst INTELLECTUAL IT SERVICES
INTELLECTUAL IT SERVICES
Office Location
Full Time
Experience: 3 - 3 years required
Pay: INR 400000 - INR 500000 /year
Type: Full Time
Location: Hyderabad
Skills: Quality, Call Quality, call audit, Analyst
About INTELLECTUAL IT SERVICES
Job Description
Job Title: Quality Analyst (Non IT Job)
Location Hyderabad
DUTIES & RESPONSIBILITIES:
Lanuages:Kannada / Marathi
- Analyze /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards
- of Medvarsity.
- Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization
- and helps ISM's in improving their performance.
- Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.
- Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs
- Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work
- relationships & partnering with the Leadership team & Training Team.
- This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and
- expertise in an ever-changing environment.
- The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement
- recommendations to the sales team leader and monitoring the result of the stated recommendation
Desired Candidate Profile:
7 QC tool experience
Excellent communication skills
Outbound calls quality check
Sales call monitoring
Outbound Sales Auditing
Contact:7801027439