QA Analyst Technoarete Research And Development Association
Technoarete Research And Development Association
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Quality Assurance, Customer Service, Process Improvement, call center
About Technoarete Research And Development Association
Job Description
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall IFERP customers experience. Job description Roles and Responsibilities: - Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Centre - Performs mock calls with new hires post-training to determine readiness for moving into support - Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all Call-Centre teams and sites Job Types: Full-time, Permanent Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9345534640,