Product Support Specialist persystent consultancy services

About Persystent Consultancy Services

Job Description

You will be joining TechRyde Private Limited as an API & Product Support Specialist, where your primary responsibility will be to provide high-quality technical support to clients, focusing on API-related issues and ensuring the smooth integration and operation of software products. To excel in this role, you should have 1 to 3 years (or more) of experience in technical support, API support, or product support roles. Your strong knowledge of RESTful APIs, API documentation, and integration practices will be crucial in performing API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. As an ideal candidate for this position, you must possess hands-on experience with Postman, Swagger, or other API testing tools, along with a solid understanding of the software development lifecycle and debugging techniques. Your excellent verbal and written communication skills will enable you to effectively interact with customers and internal stakeholders, while your strong problem-solving abilities and proactive approach will be essential in resolving technical issues promptly. In this role, you will collaborate with internal teams such as Engineering, Product, and QA to analyze, diagnose, and resolve integration or application issues. Additionally, you will assist customers in understanding and implementing APIs by providing clear guidance and best practices. Maintaining a deep understanding of the product and its ecosystem will be critical to delivering fast and effective support. You will also be responsible for documenting common issues, solutions, and creating support documentation and knowledge base articles. Preferred qualifications for this position include experience with API authentication methods such as OAuth and API keys, familiarity with log analysis and debugging tools, and prior experience working with SaaS or cloud-based products. Your ability to work independently and collaboratively in a fast-paced environment will be key to your success in this role. If you are a proactive and customer-focused individual with a passion for solving technical issues and providing exceptional support, we encourage you to apply for this Full-Time API & Product Support Specialist position at TechRyde Private Limited in Sector-62, Noida. Join our dynamic team and be the go-to person for all API and product support needs.,