Operations Manager Holiday Plus
Holiday Plus
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Operations Management, Customer experience, Vendor Management, Team Management, Relationship management, Customer Service
About Holiday Plus
Job Description
The Operations Manager is responsible for overseeing all aspects of the company's holiday/tour packages services to ensure the efficient and high-quality delivery of customer experiences. This includes managing day-to-day operations, coordinating with vendors, hoteliers, transporters, Destination Management companies, and optimizing operational processes. Key Responsibilities: - Planning, managing, and overseeing the daily operations of the company, including tours, travel bookings, accommodation, transportation, and other services related to holidays. The job involves planning holiday itineraries for customers. - Developing operational strategies to enhance efficiency and improve service quality. - Leading, mentoring, and supervising a team of other operational staff. - Fostering a positive and productive work environment that aligns with the company's goals. - Developing and maintaining relationships with vendors and partners such as hotels, transportation providers, and Destination Management companies. - Overseeing the customer journey to ensure that all touchpoints reflect the company's commitment to delivering exceptional holiday experiences. - Handling customer complaints and feedback promptly with the aim to resolve issues and enhance customer satisfaction. Job Type: Full-time Benefits: - Cell phone reimbursement - Health insurance - Leave encashment Schedule: Day shift Education: Bachelor's degree (Required) Experience: - Operations: 1 year (Required) - Total work: 4 years (Required) Language: English, Hindi, Marathi (Required) Willingness to travel: 25% (Required) Work Location: In person,