Operations Executive Metanoia Expeditions

About Metanoia Expeditions

Job Description

As a part of the dynamic team at Metanoia Expeditions, you will play a crucial role in the seamless execution of our transformative travel experiences. Metanoia Expeditions is dedicated to crafting unforgettable journeys for young adventurers aged 18-35, across Europe, Asia, and Africa. We go beyond traditional travel by creating life-changing experiences that ignite wanderlust and foster connections among like-minded individuals. At Metanoia Expeditions, we don't settle for "good" we strive to deliver the extraordinary. Your primary responsibility will revolve around overseeing the end-to-end tour operations. This pivotal role will involve collaborating with the sales team, trip leaders, hotels, and suppliers to ensure flawless execution of our group trips. Key Responsibilities: - Engage in contracting with hotels and destination management companies (DMCs) - Manage all aspects of tour operations, ensuring seamless coordination - Act as a liaison between the sales team, trip leaders, and suppliers - Facilitate hotel and flight bookings, and provide support for visa documentation - Maintain relationships with hotels, negotiate rates, handle renewals, and manage special requests - Identify strategic markets and develop innovative itineraries catering to our clientele - Address and resolve customer escalations and feedback effectively - Conduct research to discover new hotels, restaurants, activities, and local suppliers Requirements: - A graduate or post-graduate with a minimum of 1 year experience in the travel industry - Previous exposure to international travel operations - Basic understanding of ticketing procedures and visa processes - A strong passion for building a career in the travel sector - Willingness to thrive in a fast-paced startup environment - A degree in Hospitality, Travel, Tourism, Business, or related fields is advantageous (though not mandatory),