Online Sales Coordinator (Male) Clear Car Rental
Clear Car Rental
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Service, Issue resolution, Escalation Management, Documentation, Data Entry, Call Handling, Feedback Collection, System Update, Quality Services Delivery, Typing Skills
About Clear Car Rental
Job Description
Job Description: Handle customer complaints or problems telephonically. Track required information through system & resolve customer issues. Resolve customer issues in real time mandatorily. Ensure no customer issues remain unresolved. Identify and escalate priority issues. Make calls to customers/vendors/Drivers if require to convince. Document all call information according to standard operating procedures mandatorily. Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers. Call for Feedback from the customers to ensure whether issue has been resolved. Keep system update for supervision & audit mandatorily. Ensure zero call drop rate. Complete call logs mandatorily. Should be ready to work in any given shifts. Submit daily work report to TLs mandatorily. Education and Experience: Freshers can apply. Any Graduate. Proficient in call center system & should be familiar with call center environment. Required language proficiency English, Hindi, Marathi. Experience of customer service principles and practices. Experience of call center telephony and technology. Experience of service industry. Experience in a call center or customer service environment. Good data entry and typing skills. Job Location: Aurangabad, Maharashtra. Please mention position name applying for in the email subject line. Shortlisted Candidates will be informed through Email & Phone. (Apply through Email only. No walk-in's),