Onboarding Manager (North America SaaS Experience Only) Folkswire
Folkswire
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: team handling, Time management, B2B SaaS Customer Onboarding, Organisational skills, Solutionoriented mindset, Product Expertise, Technology Exposure
About Folkswire
Job Description
As a Customer Onboarding Manager, you are responsible to ensure that the customers smoothly and efficiently reach their goals, adding value throughout the onboarding process. You will build processes and manage a team. 3-5 years of experience with a US based SaaS company is preferred. Qualification 5 - 8 years of experience in B2B SaaS Customer Onboarding focused on US customers / market This role is for our US market; based out of Gurgaon. Previous experience with Team Handling Strong organisational skills with high attention to detail Strong time management skills and the ability to manage multiple assignments To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential. Someone with a product mindset and exposure to technology is a must. Key Responsibilities: Lead the onboarding process for new customers, liaising with internal resources and external stakeholders. Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level. Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met. Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.,