Onboarding And Customer Support Phenomenal HR Pvt Ltd
Phenomenal HR Pvt Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Customer Support, Communication, Interpersonal Skills, Problemsolving, Multitasking
About Phenomenal HR Pvt Ltd
Job Description
Job Title: Customer and Onboarding Support Salary Range: Best in industry Experience Level: 1-3 years. Education: Any Graduation Languages: Hindi (Mandatory), Bonus if you know more languages Location: Thrikkakara, Kochi Job Description: We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience. Responsibilities: Assist customers with the onboarding process, including account setup, verification, and documentation submission. Respond promptly and efficiently to customer inquiries via phone, email, and chat, providing accurate information and guidance. Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary. Educate customers on our products, services, and features to optimise their usage and satisfaction. Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services. Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers. Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements. Qualifications: Bachelor's degree in any field. Fluent in Hindi Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritise in a fast-paced environment. Basic knowledge of financial products and services preferred, but not required. Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply. Compensatory time off is provided for working on weekends and holidays. Willingness to work on shifts, weekends, and holidays. Job Type: Full-time Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) FinTech: 1 year (Required) Language: Hindi (Required) Location: Kochi, Kerala (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person,