New Hire Trainer English Arcade
English Arcade
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Customer Service, Sales, Communication skills, Grammar, Accent, American Culture, presentation skills, BPO processes, written English, Facilitation Skills, Learning Management Systems LMS
About English Arcade
Job Description
You should have a minimum of 10 months of experience in BPO with a strong understanding of BPO processes, customer service/sales, and excellent communication skills. A good grasp of grammar is essential for this role. As a Soft Skills Trainer, you will be responsible for providing training in Grammar, Accent, Written English, Customer Service/Sales, and American Culture. Your role will require excellent presentation and facilitation skills to effectively handle participants. Proficiency in using Learning Management Systems (LMS) is also expected. You will be responsible for maintaining all trackers and relevant documents as required by the client and sharing them within the specified timelines. As a Soft Skills Trainer, you will facilitate role-playing, simulations, and other interactive activities to enhance the learning experience for participants. Monitoring and evaluating the effectiveness of training programs through assessments and feedback will also be part of your responsibilities. This role requires the ability to work in a fast-paced environment and adapt to changing requirements. Please note that only training hours (Monday to Friday) are billable, and breaks, weekends, and non-working days are not billable. If you possess the necessary skills and experience, we encourage you to apply for this New Hire Soft Skills Trainer position located in Bengaluru and Hyderabad.,